City Market’s grand reopening last week officially kicked off new ways to shop in the freshly renovated store. The scan, bag and go system is up and running and the grocery pickup service will debut on Jan. 31.
On the morning of Friday, Jan. 25, people packed the aisles around the bakery section to watch the ribbon cutting and cross their fingers for the drawing to win free fuel for a year. Store manager Brendon Cameron thanked the staff for their hard work and the customers for their patience during the remodeling. “We’re done moving things,” Cameron announced and sparked a round of applause.
Though the reorganized store may initially cause some confusion for longtime customers, the new options for how to shop promise to make trips to City Market far more convenient.
The scan, bag and go system is going “awesome” thus far, Cameron told The Times-Independent. He mentioned that Moab residents had repeatedly requested a “locals-only checkout line,” and while that was not feasible, this new system is a close approximation. Cameron predicted that visitors would be less likely to take the scan-and-go option while locals will be able to take advantage of the system and avoid having to wait in line behind other shoppers once town gets busy again. Cameron has been pleased with the results so far. “Lots of people are liking it,” he said.
Cameron also pointed out the new system works well with the city’s recently implemented plastic bag ban. Since many people are bagging their own groceries now, bringing their own reusable bags is not a big leap.
When asked if the scan-and-go system could lead to increased theft, Cameron did not express any worries. He said the security technology in the scanners can track where customers are in the store and will flag when items are not scanned. Cameron noted they “haven’t had any issues” with theft at this point.
While the scan-and-go model will save waiting in long checkout lines, the soon-to-be added checklist grocery pickup service will be even more convenient. The system will allow customers to shop online, sign up for a pickup time and then have someone else do their shopping, who will also bring the groceries out to the car. Cameron said there are now three designated parking spots on the south side of the building reserved for that purpose.
Cameron said the new service will debut with a special promotion on Jan. 31. The first three customers who use the checklist system will receive their orders for free. Following the promotion, the service will cost an extra $4.95 per order. Cameron noted the store had to create a new department and hire 18 employees to provide that option to customers.