State officials to investigate Castle Valley phone outages

State officials have opened an investigation into lengthy phone outages that plagued the greater Castle Valley area earlier this year.

As first reported by The Salt Lake Tribune, the Utah Public Service Commission consolidated two consumer complaints regarding service outages with the inquiry into a single case. The commission has asked the state’s public utility division to share the status of the investigation by July 8.

Frontier holds a state certificate that grants it a monopoly for landline service in much of southeastern Utah, including San Juan County and parts of Grand County. This certificate generally holds companies to provide reliable service to all customers.

Frontier has cited challenges in maintaining a telecom network in rugged and isolated terrain. According to the company, recent problems in the Castle Valley area were related to the difficulties troubleshooting new equipment installed amidst winter weather.