City Market Monday announced the adoption of customer capacity limits to further encourage physical distancing in stores. Beginning April 7, the retailer will began to limit the number of customers to 50% of the international building code’s calculated capacity to allow for proper physical distancing in every store.
“City Market’s introduction of customer capacity limits is one more way we are doing our part to flatten the curve while operating as an essential business,” said Steve Burnham, president of City Market.
As an illustration, the standard building capacity for a grocery store is 1 person per 60 square feet. Under City Market’s new reduced capacity limits, the number will be 1 person per 120 square feet. City Market will begin to monitor the number of customers per square foot in its stores using technology that provides a count of the customers entering and exiting stores.
City Market’s new customer capacity limits joins other measures the retailer has established over the last few weeks to promote physical distancing, including the addition of plexiglass partitions and educational floor decals and airing of a healthy habits message via in-store radio to encourage customers to practice good hygiene and spatial awareness, according to a press release from the retailer.
City Market is encouraging associates to wear protective masks and gloves. The retailer has ordered masks for associates nationwide, with supply starting to arrive and the anticipation of all locations having supply by the end of this week.
City Market is asking associates to closely monitor their health and take their temperature at home prior to coming to work. If they experience symptoms, including a fever, they are encouraged to contact their health care provider and stay home. Under its expanded COVID-19 emergency leave guidelines, associates self-isolating or experiencing symptoms as verified by a health care professional are eligible to receive their standard pay for up to two weeks.
The retailer started testing temperature checks in its distribution centers several weeks ago. City Market is following local ordinances in cities or counties that mandate employee temperature checks, and associates may also request to have their temperature taken at work.
City Market has started to test one-way aisles at stores to determine its effectiveness as a measure to further support physical distancing.
City Market Pharmacy is temporarily waiving fees for prescription delivery via mail or courier. To learn more about the options and availability, customers should contact their local pharmacy.
As part of City Market’s commitment to end hunger and eliminate waste in its communities by 2025, the retailer continues to allow its customers to use reusable shopping bags, provided there is not a state or local ordinance that prohibits use, according to the press release. The retailer encourages its customers to frequently clean and wipe down their reusable shopping bags to help maintain a safe shopping environment.