Saturday, July 4, 2020


Moab, UT

79 F

    Amid COVID, Dominion Energy offers bill payment help through REACH

    Featured Stories

    At 99, Moab man is knighted by France

    “The French people will never forget his courage and devotion to the great cause of freedom,”

    Leaving Guatemala, Part 4: ‘A year in the land of eternal spring’

    Though I planned to return someday, whether as a Peace Corps volunteer or not, this experience proved that even the best-laid plans go awry.

    Leaving Guatemala, Part 3: Sudden departure came with painful goodbyes

    Men donned wooden masks and numerous layers of sweatshirts and ponchos then proceeded to hit each other with whips as they danced around the town square.

    Leaving Guatemala Part 2: There wasn’t enough time to say goodbye

    To say I woke up on the Monday morning of the evacuation...

    Ignoring own standards and experts, Utah commission pushes reopening

    The COVID-19 model from the CDC predicts an increase in deaths from the coronavirus from Utah in the coming weeks, and key indicators predict more hospitalizations are to come.
    Public submissions to The Times-Independent can range from press releases to obituaries to feature stories and news. All submissions are subject to editorial review and approval.

    As the pandemic continues, Dominion Energy is ready to assist customers in Utah and Idaho who may be facing financial hardship, according to a statement from the company. 

    Dominion Energy workers
    Dominion is offering bill assistance through REACH, which provides support for families and individuals facing hardship. Photo courtesy Dominion Energy

    The company is now offering increased funding and expanded eligibility for bill assistance through REACH, which provides support for families and individuals facing hardship, and more flexible payment plans for residential and commercial customers. The company remains committed to providing safe, reliable energy while supporting those most in need, according to the statement.

    “Facing such unprecedented economic insecurity over the past three months, many Dominion Energy customers are having trouble making ends meet,” said Craig Wagstaff, senior vice president and general manager of Western Distribution. “They are our friends and neighbors, and I want them to know we are prepared and eager to help them through this difficult time.”

    In March, and with the approval of the Utah Public Service Commission, Dominion Energy voluntarily suspended disconnections for customers falling behind on their bills, while offering a range of assistance to help them. Recognizing that this could not be sustained indefinitely, the company on Friday, June 19, filed a request with the Utah Public Service Commission to begin a gradual return to normal credit procedures, starting after July 20, if approved. 

    As Dominion Energy goes forward, the company will continue to look at all options to provide assistance for customers, including continuing to waive late-payment charges and more flexible payment plans.

    In the period ahead, customers who are experiencing hardship are strongly encouraged to contact Dominion Energy and take advantage of resources being made available. Details include:

    Payment Arrangements: If a customer is having trouble paying a bill, Dominion Energy can help determine the best option for their unique situation. Dominion Energy has long offered short-term payment extensions and long-term payment plans to help manage balances. 

    Now the company is offering enhanced flexibility by making it easier for residential customers to enroll in a plan, regardless of payment history. Additional details include:

    Customers can consider a Budget Plan, which divides an estimated annual bill into 12 equal payments. Doing so avoids seasonal swings. To help customers currently facing hardship, Dominion Energy is now easing qualifying terms, allowing customers to enroll without first paying off past-due amounts. Instead, past-due amounts can be spread over up to 12 months, along with the regular monthly bill.

    Dominion Energy recognizes some commercial customers may be facing extended difficulty, so the company is now offering them up to six months to pay past-due balances. Down payments for commercial customers will be set based on an assessment of circumstances.

    To make arrangements, email or call 800-323-5517.

    Energy Assistance: Programs are available to help with home-energy costs. Dominion Energy offers assistance through REACH, the company’s program for Utah and Idaho customers facing hardship. To meet needs during the pandemic, Dominion Energy is adding $125,000 to the program for this year, on top of a previous $75,000 annual contribution, and expanding eligibility to ensure families and individuals dealing with job loss or pay reduction can qualify for support. 

    Additional payment assistance is offered through state and federal programs. To learn more, call 2-1-1 or visit

    Energy Conservation: For some, this additional time at home could result in increased bills. Visit for tips to help reduce energy usage.

    Protect Yourself from Scams: Scams are on the rise. Remember that Dominion Energy will never call and demand immediate payment or ask for payment on a pre-paid debit or gift card. If customers are unsure whether a call is valid, even if Dominion Energy’s number shows on caller ID, don’t provide any information. Hang up and call Dominion Energy at 800-323-5517.

    For more information about Dominion Energy’s coronavirus response, visit

    Share this!

    - Advertisement -

    Latest News

    GOP’s Cox, Reyes move on to General Election

    If the figures hold, Cox will face off against University of Utah law professor Christopher Peterson, a Democrat, and Libertarian Daniel Cottam, a surgeon, in November’s general election.

    Man pleads guilty to double manslaughter

    He faces up to 15 years apiece for the deaths of Vilsar Camey, 45, and Camey’s 10-year-old son, Israel on Feb. 9.

    Eklecticafe was cramped but quaint. Then the virus hit

    “It’s so sad to say that, even though there’s a relief for me, but the COVID thing… I just couldn’t sustainably reopen."

    500K facemasks headed to Utah students, teachers

    The state procured the masks from H.M. Cole and Totopazi and will be distributed to school districts in the “greatest need."

    After three years and a tripled budget, Seekhaven has new director

    My main goal is to stabilize our current programming and fortify our working relationships with the first responders in our community.