The San Juan County Sheriff’s Office said in a Facebook post Tuesday, July 9, that a break in a Frontier fiber line had interrupted landline phone service in the area and some wireless providers, including emergency calls, were temporarily rerouted to Grand County.
The Utah Division of Public Utilities is investigating Frontier Communications of Utah following formal complaints of poor quality of service in Castle Valley, where it holds a state certificate granting it a monopoly for landline services in the area.
When I moved to Castleton 45 years ago, there were only two telephone lines in the entire Castle Valley area. Each line served as many as five households. We each had a unique ring pattern. Back then, those party lines were adequate since there were fewer than ten residences in Castle Valley and Castleton combined. There were no personal computers. There was no internet.